Refund Policy for All Caps Resources
Effective Date: 21/10/2024
At All Caps Resources, we strive to provide high-quality educational materials that meet your needs. However, if you are not completely satisfied with your purchase, this Refund Policy outlines the conditions under which refunds may be issued.
1. Digital Products
Due to the nature of digital products, we generally do not offer refunds once the content has been accessed or downloaded. However, we may offer a refund under certain circumstances:
- If the digital product is found to be defective or significantly different from the product description.
- If you experienced technical issues that prevented you from accessing the purchased materials.
To request a refund for a digital product, please contact us within 2 days of your purchase date, providing detailed information about the issue you encountered.
2. Physical Products
If we offer any physical products, returns and refunds for these items are handled as follows:
- You may return unopened items in their original packaging within 30 days of delivery for a full refund or exchange.
- Returned items must be in the same condition that you received them.
- We may deduct the cost of return shipping from your refund unless the return is due to our error, such as incorrect or defective items.
3. Refund Process
To initiate a refund, please contact our customer support team at:
allcaps@genzeedigital.co.za
+27 72 609 2823
Please include your order number and a description of the issue. Once your request is received and evaluated, we will notify you of the approval or rejection of your refund.
Refunds will be processed to the original method of payment within 7-10 business days after the refund has been approved.
4. Late or Missing Refunds
If you haven’t received a refund within the specified timeframe, please check your bank account again, contact your credit card company, or your bank. If you still have not received your refund, contact us at allcaps@genzeedigital.co.za.
5. Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. We encourage you to review this policy periodically.
6. Contact Us
If you have any questions about our Refund Policy, please contact us at:
allcaps@genzeedigital.co.za
+27 72 609 2823