Shipping Policy for All Caps Resources
Effective Date: 21/10/2024
Thank you for shopping with All Caps Resources. This Shipping Policy outlines the terms and conditions regarding the shipping of any physical products purchased through our website.
1. Order Processing
- Orders are processed within 1 - 5 business days (excluding weekends and holidays) after receiving your order confirmation.
- You will receive a notification once your order has shipped.
2. Shipping Methods and Costs
- We offer several shipping methods, which vary based on your location and the products ordered. Shipping options will be displayed at checkout.
- Shipping costs are calculated based on the weight, dimensions, and destination of your order.
- For any questions regarding shipping costs, please contact us at allcaps@genzeedigital.co.za.
3. Delivery Timeframes
- Estimated delivery dates are based on your chosen shipping method and your delivery location. Delivery times are not guaranteed and may be affected by factors beyond our control, such as postal service delays or customs processing.
4. Shipping Destinations
- We currently ship to addresses within South Africa, and certain international destinations.
- If you have questions about international shipping or do not see your country listed, please contact us.
5. Order Tracking
- You will receive a tracking number via email once your order has shipped, allowing you to monitor the progress of your shipment.
6. International Shipping and Duties
- Orders shipped outside of South Africa may be subject to import duties and taxes. These fees are the responsibility of the recipient and are not included in the product or shipping prices.
- We recommend checking with your country’s customs office to understand what additional costs may apply.
7. Damaged or Lost Shipments
- If your order arrives damaged or is lost during shipment, please contact us immediately at allcaps@genzeedigital.co.za with your order number and details of the issue.
- We will work with you to resolve the issue, which may include a replacement or refund.
8. Changes to This Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at:
allcaps@genzeedigital.co.za